Privacy Policy

LAST UPDATED: FEB 15, 2024

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. Sometimes, we provide you with additional notice (such as adding a statement to our website’s home pages or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION

Information we collect directly from you: We collect information you provide. For example, we collect information when you use our websites, shop in our stores, call us on the phone, create an online account, sign up to receive our emails, communicate with us via third-party social media sites, request customer support, apply for a job; or otherwise communicate with us.

The information we may collect includes your name, email address, zip or postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you provide. In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically or decide to purchase and ship products to someone. We will use this information to fulfil your requests and only send marketing communications to your contacts if they are opt-in to receive communications from us separately.

Information about your use of our Services: We collect information about your use of our Services, such as the products you purchase or express interest in.

Information we collect automatically: We automatically collect certain information about you when you access or use our Services, including:

Log Information: We collect information about your use of our websites, such as your browser type, access times, pages viewed, IP address, and the referring link through which you accessed our websites.
Device Information: We collect information about the device you use to access our online Services, including the hardware model, operating system and version.
Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
Information Collected by Cookies and Similar Tracking Technologies: We may use cookies, web beacons (also known as “tracking pixels”) and other tracking technologies to collect information about you when you. We use cookies, web beacons (“tracking pixels”) and similar tracking technologies to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behaviour. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened. Links within the email have been clicked for other internal business purposes. Please see the cookie policy below for more information about how we use cookies.

Information we collect from our partners and other sources: We may obtain information about you from different sources and combine that with the information we collect about you. For example, we collect information from the local postal services’ national change of address databases to verify and update mailing addresses. If you interact with us on social media, we will collect information about those interactions.

USE OF INFORMATION

We may use information about you for various purposes, including the following:

Provide, maintain and improve our Services, including to facilitate and improve your in-store and online shopping experiences;
Deliver the products and services you request, process transactions and send you related information, including confirmations and receipts;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to manage these communications, please see Your Choices);
Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
Personalise your online experience and provide advertisements, content or features that match your profile and interests;
Monitor and analyse trends, usage and activities;
Process and deliver contest, promotion and sweepstakes entries and rewards;
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our and others’ rights and properties;
When the information is collected, carry out any other purpose readily apparent or described.

SHARING OF INFORMATION: We may share information about you as follows

With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
With our business partners and other third parties for purposes of sending their direct mail, unless you opt out of this sharing by logging into your online account and changing your preferences or by contacting us;
In response to a request for information if we believe disclosure is by any applicable law, regulation or legal process or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with our user agreements or policies or to protect the rights, property and safety of us or any third party,
In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company;
At our discretion, you can publicly post your product review or other user content if you provide one, with your consent or at your direction.
We may also share aggregated or de-identified information which cannot reasonably be used to identify you.

STORING YOUR INFORMATION: the information we collect from you may be stored and processed in any country where SAINT DANIEL maintains facilities.

The data for identifying business opportunities is stored exclusively in the country where the marketing activities are undertaken.
With reservation to the above, we may transfer information about you, including personal information, across borders and from your country or jurisdiction to other countries or jurisdictions worldwide. If you are located in the European Union or other regions with laws governing data collection, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as yours.
By registering for and using the Service, you agree to the transfer, storage, and processing of information in any country where we maintain facilities and the use and disclosure of information about you as described in this Privacy Policy. We will take all steps necessary to ensure that your data is treated securely and by this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.
We will do our best to protect your data, although we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk, as information transmitted via the Internet is not completely secure. We will use strict procedures and security features to prevent unauthorised access.

YOUR CHOICES

You can update your account anytime by logging in and changing your profile settings.
You can unsubscribe from our email communications from us by clicking on the “unsubscribe link” provided in our emails. However, you may not opt out of service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to Service features, and technical and security notices).
You have the right to ask us not to process your data for marketing purposes. You can exercise the right anytime by contacting our Customer Services team at contact@saintdaniel.com

ACCESS TO EU USERS

If you are a European Union (EU) visitor, you have the right to access information held about you as per the General Data Protection Regulation (GDPR) Act. Any access request from you will be free of charge. You have the following rights:

Right of access by the data subject
Rectification and erasure
Right to rectification
Right to erasure (right to be forgotten)
Right to restriction of processing
Notification obligation regarding rectification or erasure of personal data or restriction of processing
Right to data portability
Right to object and automated individual decision-making
Right to object
Automated individual decision-making, including profiling

CHANGES TO OUR POLICY: We may modify or update our privacy policy occasionally, so please review it frequently. The changes will be posted on this page and, where appropriate, emailed to you.

INTELLECTUAL PROPERTY RIGHTS

The intellectual property rights in this website are owned and controlled by SAINT DANIEL and SAINT DANIEL bespoke. All the information on our website is protected by copyright, trademark and other intellectual property rights and is owned by or licensed to SAINT DANIEL. You must not download, copy or print any of the contents for commercial purposes without prior written permission from SAINT DANIEL.

SECURITY OF EMAIL CORRESPONDENCE

Email correspondence is in free text and cannot be encrypted. Hence, it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email.

EU SECURITY POLICY

Your personal information will be protected against unauthorised access or misuse. We use a Secure Socket Layer (SSL) to encrypt the personal information you share during the order process (including any financial information such as debit or credit card details). All transactions are confirmed and authorised by your card issuing bank. Depending on your browser, you will see a confirmation that your connection is secure at the foot of the browser. We regularly monitor our servers and IT systems for potential vulnerabilities and attacks.

COOKIES

Cookies are small pieces of information sent from a website and stored on the user’s computer by the browser while browsing. We use cookies to collect information and store your preferences, which helps provide a more personalised experience. We also use cookies to deliver services tailored to your needs, web preferences, and usage patterns.

We use cookies to understand how customers arrive at our site, browse or use our site, and identify areas we can improve, such as navigation, customer journey, and marketing campaigns. We track and analyse web page traffic to improve your experience on our website. Most web browsers automatically accept cookies, but you can modify your browser settings to withdraw your consent to these at any time. For more information, please click on the cookie policy.

LEGAL MATTERS

If the law requires, SAINT DANIEL may need to disclose personally identifiable information to the relevant legal authorities without your permission. This disclosure will be made in good faith that it is required to investigate or protect against suspected criminal activities related to our customers, affiliates, visitors, property (including our website), or others.